Privacy Policy

Fiowind ("we", "our", or "us") operates the website fiowind.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including HS Code lookup and import duty calculation.

1. Information We Collect

We may collect the following types of information:

• Usage Data: Search queries (product names, HS codes), page views, and interaction data. This information is used to improve our search results and service quality.
• Analytics Data: We use Google Analytics, Matomo, and Microsoft Clarity to understand how visitors interact with our website. These tools may collect IP address, browser type, device information, and browsing behavior.
• Account Information: If you create an account, we collect your username, email address, and authentication credentials (managed securely through Keycloak).
• Cookies: We use cookies for session management, language preferences, and analytics. You can control cookie settings through your browser.

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our HS Code lookup and duty calculation services
• Improving search accuracy and website performance
• Analyzing usage patterns to enhance user experience
• Preventing fraud and ensuring website security (including crawler detection)
• Responding to user inquiries and support requests

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Third-party analytics providers (Google, Matomo, Microsoft Clarity) to analyze website usage.
• Legal Requirements: When required by law, regulation, or legal process.

4. Data Retention

We retain search history and analytics data for up to 12 months to improve our services. Account information is retained until you delete your account or request its removal.

5. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Opt-out: Opt out of analytics tracking through browser settings or cookie preferences.

If you are located in the European Economic Area (EEA), you have additional rights under the GDPR, including the right to lodge a complaint with a supervisory authority.

6. Third-Party Links

Our website may contain links to external websites (e.g., official customs authority pages). We are not responsible for the privacy practices of these third-party sites.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: